Five9 is seeking a NOC Technician for their Bengaluru office to ensure high availability and uptime in their cloud contact center software environment. The ideal candidate will possess strong technical skills in monitoring and troubleshooting, along with a commitment to operational excellence in a 24/7 support model
Job Summary
The role focuses on ensuring high availability and maximum uptime in SaaS environments through proactive monitoring of infrastructure and applications.
Engineers are expected to respond to alerts in real time, perform initial triage across Windows and Linux servers, and validate service health via API checks.
The position requires strict adherence to SLAs, operational processes, and security guidelines within a fast-paced SaaS ecosystem.
Matching Summary
Match Score: 85
Five9 is seeking a NOC Technician for their Bengaluru office to ensure high availability and uptime in their cloud contact center software environment. The ideal candidate will possess strong technical skills in monitoring and troubleshooting, along with a commitment to operational excellence in a 24/7 support model.
Skills & Requirements
Must-have
Zabbix Grafana Prometheus monitoring tools
Linux Windows server troubleshooting
TCP/IP DNS DHCP networking fundamentals
AWS cloud services experience
ITIL incident change problem management
24/7 shift work availability
Nice-to-have
Python or Shell scripting for automation
AWS Solutions Architect certification
Azure or GCP platform familiarity
Redis ElastiCache caching knowledge
Hybrid cloud migration experience
Key Requirements
Associate's or Bachelor's degree in IT or related field
2-5 years of NOC or Cloud Operations experience
Willingness to work 24/7 shift-based support model