Support Representative, Tier I

Hudl

Sydney, Australia
Base: $50,000—$70,000 aud; bonus/equity: not speci...
On-site
Answering questions via phone, email, chat
Technical troubleshooting of products
Customer service experience
As a Support Representative, you'll work directly with our users, answering any questions they might have via phone, email and online chats

Job Summary

  • As a Support Representative, you'll work directly with our users, answering any questions they might have via phone, email and online chats.
  • Our department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.
  • We’ll give you the flexibility you need in your work life so you can enjoy your personal life too.

Matching Summary

As a Support Representative, you'll work directly with our users, answering any questions they might have via phone, email and online chats.

Salary

Base: $50,000—$70,000 AUD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • answering questions via phone, email, chat
  • technical troubleshooting of products
  • customer service experience
  • clear communication with human touch

Nice-to-have

  • hands-on tech experience
  • collaborate to resolve issues
  • experience using CRM systems

Key Requirements

  • minimum of three days in the office per week
  • Empathy
  • Eager to help users
  • Communication skills
  • Customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter