As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking and Financial Advice.
Candidates will be part of a community supporting Aboriginal and Torres Strait Islander Peoples and have opportunities to network across the Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support customers with account enquiries
Process credit product applications
Work in a busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic solutions
Problem solving skills
Champion banking processes and procedures
Experience in financial services or retail
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessment and/or digital interview