The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This position owns the development, implementation, and continuous improvement of both the Guest Experience Program and Employee Experience Strategy, ensuring all staff are trained, engaged, and empowered to deliver exceptional service.
Legends Global is committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
Develop and implement service standards
Oversee hiring and training
Manage department budget
Resolve guest complaints
Collaborate with third-party partners
Nice-to-have
Ambitious thinking and bold action
Inclusive workplace culture
Continuous improvement mindset
Winning is an everyday thing
Key Requirements
7+ years of experience
2+ years of manager level experience
Proven ability to build and motivate teams
Expertise in staff training and performance management