Health And Usage Monitoring System (hums) Support Engineer

Airbus Helicopters Southeast Asia Pte Ltd

Singapore, Singapore
Fully remote
Hums systems expertise
Technical support for customers
Fault isolation and root cause analysis
As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region

Job Summary

  • As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region.
  • Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steering the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders.
  • Ensure fault isolation/ root cause analysis and technical events/ enquiries follow-up, with Marignane & Donauworth headquarter and Asia Pacific customers.

Matching Summary

As a member of the Asia Pacific (APAC) Technical Support hub, the jobholder is expected to autonomously take charge of regional customers and Airbus Helicopters Customer Centres portfolios and ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region.

Skills & Requirements

Must-have

  • HUMS systems expertise
  • Technical support for customers
  • Fault isolation and root cause analysis
  • Customer satisfaction KPI
  • Connected Services support

Nice-to-have

  • Proactive customer engagement
  • Develop close customer relationships
  • Drive growth and transformation initiatives
  • Flexible working arrangements

Key Requirements

  • At least five years working experience in helicopter maintenance
  • At least five years working experience with HUMS
  • Aerospace or Engineering Diploma or Bachelor's Degree
  • Effective written and oral communication skills in English
  • Basic IT network knowledge

Work Rights

Not specified

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