As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction
Job Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Your responsibilities include friendly and professional handling of fault and lockout reports, dispatching them to the correct service technician, and meticulously documenting data.
KONE offers a competitive salary, generous leave, hybrid working options, bike leasing, development opportunities, and a pension plan within an international market leader.
Matching Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Skills & Requirements
Must-have
professional customer service
accept and register fault reports
dispatch service technicians
document data accurately
provide customer support
Nice-to-have
collaborative working culture
innovative working culture
ethical business practices
recognition of good performance
Key Requirements
MBO-4 work and thinking level
Good knowledge of Dutch and English
Experience in a customer service environment is a pré