Not specified; not specified; comprehensive total ...
8 years of overall work experience
People management experience over 3 years
Client sla management and compliance
The Assistant Manager – Operations role is responsible for leading and motivating a team to deliver outstanding customer service and meet performance metrics
Job Summary
The Assistant Manager – Operations role is responsible for leading and motivating a team to deliver outstanding customer service and meet performance metrics.
Key responsibilities include managing client relationships, ensuring service accuracy through compliance, and developing action plans to increase customer satisfaction.
Alight offers a comprehensive total rewards package including health coverage, retirement plans, continuing education, and a commitment to diversity and inclusion.
Matching Summary
The Assistant Manager – Operations role is responsible for leading and motivating a team to deliver outstanding customer service and meet performance metrics.
Salary
Not specified; Not specified; Comprehensive total rewards package including health coverage, retirement, vacation, and continuing education
Skills & Requirements
Must-have
8 years of overall work experience
People management experience over 3 years
Client SLA management and compliance
Team coaching and development skills
Resource mapping and training facilitation
Nice-to-have
Experience in domain transition management
Ability to drive positive team culture
Cross-training strategy implementation
Stakeholder management with support functions
Analytics and consulting capabilities
Key Requirements
Graduate degree with aggregate marks >= 45%
Minimum 8 years of full-time work experience
Preferred 8-10 years of experience range
More than 3 years of people management experience
No gaps or failures throughout graduation history
Work Rights
Must have work authorization without future visa sponsorship requirement