Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics platform knowledge
Sql and python data analysis skills
This role leads a high-performing global team of analytics support engineers to deliver world-class support to Workday customers
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
The position requires deep technical expertise in Workday Analytics tools including Report Writer, Prism, and People Analytics to resolve complex system issues.
Candidates will participate in a 24x7 on-call rotation and collaborate with Product and Engineering teams to shape the future of the analytics platform.
Matching Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics platform knowledge
SQL and Python data analysis skills
Distributed systems troubleshooting
24x7 on-call rotation management
Log analysis and root cause investigation
Nice-to-have
Inclusive collaborative culture building
Strategic roadmap influence capability
Sun-drenched optimism and drive
Customer success partnership experience
Bold ideas and genuine care mindset
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years of technical support or analytics experience
2+ years leading technical teams
Strong background in reporting tools and performance methodologies