Front Desk Supervisor | Buffalo Marriott Harborcenter

Shaner Hotels

Buffalo, NY, United States
Base: $19ph; bonus/equity: not specified; benefits...
Guest complaint resolution
Hotel features knowledge
Payment processing
Supervise all aspects of the Front Desk functions in accordance with hotel standards

Job Summary

  • Supervise all aspects of the Front Desk functions in accordance with hotel standards.
  • Handle guest complaints ensuring guest satisfaction and assist staff with job functions to ensure optimum service.
  • Benefits include health insurance, paid time off, paid holidays, Marriott Hotel Discounts, and complimentary hotel stays.

Matching Summary

Supervise all aspects of the Front Desk functions in accordance with hotel standards.

Salary

Base: $19/hour; Bonus/Equity: Not specified; Benefits: Health insurance, paid time off, 8 paid holidays, Marriott Hotel Discounts, 2 complimentary night hotel stays per year at any Shaner Hotel property, 1 complimentary meal per shift worked

Skills & Requirements

Must-have

  • Guest complaint resolution
  • Hotel features knowledge
  • Payment processing
  • Cash handling procedures

Nice-to-have

  • Customer service excellence
  • Teamwork and support
  • Local attractions knowledge

Key Requirements

  • Minimum one year front desk experience
  • Prior supervisory experience a plus
  • High school graduate or equivalent
  • Bilingual English/Spanish a plus

Work Rights

Not specified

Tailored Resume

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