It Support Technician- Euc L1

Avaso Ltd

**
Windows 7-11 desktop support
Microsoft office 365 administration
Active directory and gpo management
** Avaso Ltd is seeking a Desktop Technician to provide on-site IT support, focusing on troubleshooting hardware and software issues, managing service requests, and ensuring operational consistency within the IT Support Centre. The ideal candidate should possess 1-2 years of experience in Windows desktop support, have relevant certifications, and demonstrate strong communication and problem-solving skills. **

Job Summary

  • The role involves providing first and second-level desktop support including remote and onsite assistance for hardware and software issues.
  • Candidates will be responsible for resolving incidents using ServiceNow or similar ticketing systems while maintaining detailed documentation.
  • The position requires managing IT equipment rollouts, performing preventative maintenance on computers and printers, and supporting mobile devices.

Matching Summary

Match Score: 75

** Avaso Ltd is seeking a Desktop Technician to provide on-site IT support, focusing on troubleshooting hardware and software issues, managing service requests, and ensuring operational consistency within the IT Support Centre. The ideal candidate should possess 1-2 years of experience in Windows desktop support, have relevant certifications, and demonstrate strong communication and problem-solving skills. **

Skills & Requirements

Must-have

  • Windows 7-11 desktop support
  • Microsoft Office 365 administration
  • Active Directory and GPO management
  • ServiceNow ticketing system usage
  • Mobile device management iOS Android
  • Hardware installation and repair
  • Network connectivity troubleshooting

Nice-to-have

  • Google Workspace experience
  • Mac operating system knowledge
  • Audio/Visual equipment support
  • Third-party vendor collaboration
  • Project-based environment flexibility

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • CompTIA A+ or Microsoft Certified Professional certification
  • Minimum 18 months of IT experience
  • Experience with Windows 7 through Windows 11
  • Knowledge of Enterprise anti-virus solutions

Work Rights

Not specified

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