The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network including resolving complex service issues and authorizing warranty repairs autonomously
Job Summary
The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network including resolving complex service issues and authorizing warranty repairs autonomously.
This role involves mentoring less experienced specialists, creating technical content for new product introductions, and managing highly escalated cases involving key accounts.
Generac offers competitive benefits including health insurance, a 401k plan, a free onsite gym, and a Volunteer Time Off program for charitable opportunities.
Matching Summary
Match Score: 85
The Senior Industrial Technical Support Specialist provides advanced technical support to the authorized dealer network including resolving complex service issues and authorizing warranty repairs autonomously.
Skills & Requirements
Must-have
7 years related technical experience
Solid understanding of AC/DC electrical theory
Ability to read wiring diagrams and schematics
Knowledge of engine diagnostics and gensets
Experience with automotive or diesel technology
Nice-to-have
Generac Master Certification or equivalent
Bilingual Spanish language skills
3 years of AC or DC Electrical experience
Experience working with SAP and Salesforce
Developing leadership competencies
Key Requirements
Associate's degree in automotive or diesel technology
7 years related technical experience in generators or engines