Base salary determined by qualifications, experien...
4 days in office
5+ years hospitality or training experience
Multi-unit environment leadership
Frontline coaching and training delivery
Metropolis is seeking a Director of Service Excellence to enhance hospitality execution across their Southeast operations. The ideal candidate will have a strong background in training, customer service, and multi-unit management, with a focus on improving guest experiences and operational performance
Job Summary
Metropolis is pioneering the Recognition Economy by creating AI that makes the real world responsive and instinctive.
The Director of Service Excellence will bridge corporate strategy and field performance to drive consistent improvements in guest experience across Southeast operations.
This role requires a leader capable of stabilizing underperforming accounts while ensuring Metropolis standards are met from day one at new location start-ups.
Matching Summary
Match Score: 85
Metropolis is seeking a Director of Service Excellence to enhance hospitality execution across their Southeast operations. The ideal candidate will have a strong background in training, customer service, and multi-unit management, with a focus on improving guest experiences and operational performance.
Salary
Base salary determined by qualifications, experience, skills, education, certifications, and location; includes healthcare, 401(k), disability coverage, life insurance, stock options, and bonus plans.
Skills & Requirements
Must-have
5+ years hospitality or training experience
Multi-unit environment leadership
Frontline coaching and training delivery
Site evaluation and quality audits
40-60% travel within Southeast region
Nice-to-have
Strategic consulting mindset
Partnership approach to stakeholders
Google Workspace proficiency
Microsoft Office Suite expertise
Inclusive culture building
Key Requirements
5+ years experience in hospitality, training, customer service, or HR
Proven track record facilitating training in multi-unit settings
Willingness to travel 40-60% within the Southeast Region