Customer Service Advisor

Sunbelt Rentals Ltd

Location
On-site
Proven customer service experience
Handling inbound order enquiries
Exceptional communication skills
Sunbelt Rentals Ltd is seeking a Customer Service Advisor who excels in relationship-building and customer service. The ideal candidate should have experience in customer service, preferably in the hire or construction industry, and demonstrate strong communication and problem-solving skills

Job Summary

  • You will be responsible for delivering a best-in-class service while maximizing upselling opportunities through product expertise.
  • The role involves managing the entire customer journey from initial enquiry to post-hire feedback via telephone, email, and website requests.
  • As part of a FTSE100 company, you will receive an industry-leading flexible rewards package including generous holiday allowance and a pension scheme.

Matching Summary

Match Score: 85

Sunbelt Rentals Ltd is seeking a Customer Service Advisor who excels in relationship-building and customer service. The ideal candidate should have experience in customer service, preferably in the hire or construction industry, and demonstrate strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Proven customer service experience
  • Handling inbound order enquiries
  • Exceptional communication skills
  • Building customer relationships
  • Using product knowledge for upselling

Nice-to-have

  • Experience in hire or construction industry
  • Flexible and adaptable approach
  • Commitment to continuous improvement
  • Comfortable using own judgment
  • Highly supportive team member

Key Requirements

  • Previous customer service role experience
  • Good level of computer literacy in MS Office
  • Ability to manage multiple tasks and deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter