Base: $25.34 - $36.75; bonus/equity: not specified...
Not specified
Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
The Jackson Laboratory is seeking a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The role involves resolving routine issues, assisting with hardware deployments, and ensuring customer service excellence while developing technical skills
Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems and resolves routine issues following documented procedures.
This role assists with the deployment of standard end-user computing hardware and peripherals under established guidelines while maintaining ITIL-aligned processes.
The Jackson Laboratory is an independent nonprofit biomedical research institution dedicated to discovering precise genomic solutions for disease.
Matching Summary
Match Score: 75
The Jackson Laboratory is seeking a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The role involves resolving routine issues, assisting with hardware deployments, and ensuring customer service excellence while developing technical skills.
Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Routine end-user computing issue resolution
ITSM platform ticket response
Standard hardware deployment assistance
Basic operating system troubleshooting
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Effective professional communication skills
Collaborative learning with senior staff
Knowledge base article contribution
Ongoing technical skill development
Key Requirements
High School Diploma or GED required
One to three years of technical support experience
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT or related field preferred