Project Manager And Data Expert - Customer Support

Wise

Tallinn, Estonia
Base: 3,400 - 4,450 eur grosspmnthly; bonus/equity...
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3+ years customer support program management
2+ years leadership or subject matter expert role
Required sql fluency for data analysis
** Wise is seeking a Customer Support Project Manager and Data Expert to enhance their customer support operations in Tallinn, Estonia. The ideal candidate will have a strong background in project management and data analysis, with a focus on improving customer experiences and driving operational efficiency. **

Job Summary

  • Wise is seeking a Customer Support Project Manager and Data Expert to drive resolution rates and improve customer experiences globally.
  • The role involves digging into support data to identify root causes, building programs to remove blockers, and collaborating with teams worldwide.
  • Candidates will benefit from competitive salary, career growth opportunities, and the chance to impact millions of customers in a diverse workplace.

Matching Summary

Match Score: 75

** Wise is seeking a Customer Support Project Manager and Data Expert to enhance their customer support operations in Tallinn, Estonia. The ideal candidate will have a strong background in project management and data analysis, with a focus on improving customer experiences and driving operational efficiency. **

Salary

Base: 3400 - 4450 EUR gross/monthly; Bonus/Equity: Not specified; Benefits: Competitive benefits package included

Skills & Requirements

Must-have

  • 3+ years customer support program management
  • 2+ years leadership or subject matter expert role
  • Required SQL fluency for data analysis
  • Strong analytical skills to turn numbers into actions
  • Experience with Excel, PowerPoint, Word, and support tools

Nice-to-have

  • Experience with Lean or Six Sigma methodologies
  • Familiarity with Jira, Trello, or Asana project tools
  • Solid knowledge of Claude Code use and connectivity
  • Background in FinTech industry
  • Collaborative spirit for global teamwork

Key Requirements

  • Bachelor's degree in Project Management, Data Analytics, or related field
  • 3+ years experience in high-paced product-led companies
  • 2+ years in a leadership or subject matter expert role

Work Rights

Not specified

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