Retention Specialist

74

Matthews, US
Maintain current customer base
Handle customer cancellations
Analyze services and pricing
The Customer Retention Representative is responsible for maintaining the current customer base and managing all aspects of customer cancellations

Job Summary

  • The Customer Retention Representative is responsible for maintaining the current customer base and managing all aspects of customer cancellations.
  • This position requires analyzing services and pricing, collaborating with departments to ensure customer satisfaction, and overcoming objections.
  • Responsibilities include interacting with customers, maintaining accounts, fielding questions, and communicating closely with various internal teams.

Matching Summary

The Customer Retention Representative is responsible for maintaining the current customer base and managing all aspects of customer cancellations.

Skills & Requirements

Must-have

  • Maintain current customer base
  • Handle customer cancellations
  • Analyze services and pricing
  • Communicate with customers via phone/email
  • Logistical planning and routing
  • Utilize Microsoft Teams, Outlook, Office

Nice-to-have

  • Outside-the-box thinking
  • Problem solving and creativity
  • Familiarity with new and old technology
  • Minor pest knowledge

Key Requirements

  • 1-2 years Customer Service experience
  • Proficiency with Microsoft Office applications
  • Ability to work Saturday rotation
  • Ability to multi-task
  • Effective time management skills
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter