In_manager_tsm - Major Incident_application Technology_advisory_hyderabad

263

Hyderabad, India
Major incident management
Itil itsm modules
Servicenow
Lead the Major Incident Management process to ensure rapid identification, escalation, and resolution of critical IT incidents, minimizing business disruption

Job Summary

  • Lead the Major Incident Management process to ensure rapid identification, escalation, and resolution of critical IT incidents, minimizing business disruption.
  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Matching Summary

Lead the Major Incident Management process to ensure rapid identification, escalation, and resolution of critical IT incidents, minimizing business disruption.

Skills & Requirements

Must-have

  • Major Incident Management
  • ITIL ITSM modules
  • ServiceNow
  • complex enterprise IT environments
  • lead incident response activities

Nice-to-have

  • ITSM certifications
  • business acumen
  • continuous improvement
  • proactive approach to issue resolution

Key Requirements

  • 8 to 12 Years experience
  • B.E. / B.Tech / MCA/ M.E/ M.TECH/ MBA/ PGDM
  • MBA (Master of Business Administration)
  • Bachelor of Engineering

Work Rights

Not specified

Tailored Resume

Cover Letter