Sr. Team Leader, Wealth Client Services

CIBC Capital Markets

Toronto, Canada
Fully remote
Performance management
Quality assurance
Client relationship management
Senior Team Leaders develop, coach, inspire and empower team members to provide customers with a superior service experience

Job Summary

  • Senior Team Leaders develop, coach, inspire and empower team members to provide customers with a superior service experience.
  • The Sr. Team Lead, Client Services is accountable to monitor the service levels being provided to clients and internal partners by the team and to maximize service quality and performance.
  • At CIBC, your goals are a priority and they aspire to give you a career, rather than just a paycheck.

Matching Summary

Senior Team Leaders develop, coach, inspire and empower team members to provide customers with a superior service experience.

Skills & Requirements

Must-have

  • Performance Management
  • Quality Assurance
  • Client Relationship Management
  • Develop and coach team members
  • Analyze performance data

Nice-to-have

  • Relationship-oriented bank
  • Embrace strengths and ambitions
  • Inclusive team environment
  • Express ambition

Key Requirements

  • 1-2 years management experience
  • Call centre or financial industry experience
  • Legally eligible to work in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter