Service Desk (thai Speaker)

Accenture Australia

**
Thai language proficiency required
24x7 shift work including weekends
First-level technical troubleshooting
** Accenture Australia is seeking a Service Desk Agent who is fluent in Thai to provide technical support as the first point of contact for customers. The role requires strong problem-solving skills and knowledge of computer systems, and it offers the flexibility of fully remote work. **

Job Summary

  • The Service Desk Agent Level 1 serves as the primary point of contact for customers seeking technical assistance over phone, email, or chat.
  • Employees are responsible for diagnosing and resolving hardware, software, and network issues while escalating complex problems to higher-level teams.
  • This role requires working in a 24x7 support environment that includes weekend shifts.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Service Desk Agent who is fluent in Thai to provide technical support as the first point of contact for customers. The role requires strong problem-solving skills and knowledge of computer systems, and it offers the flexibility of fully remote work. **

Skills & Requirements

Must-have

  • Thai language proficiency required
  • 24x7 shift work including weekends
  • First-level technical troubleshooting
  • Remote support tool usage
  • Ticketing system documentation

Nice-to-have

  • Strong problem-solving skills
  • Excellent verbal communication
  • Knowledge of Windows Mac Linux
  • Team collaboration ability
  • Customer education experience

Key Requirements

  • Fluent Thai speaker
  • Basic understanding of computer systems
  • Familiarity with operating systems

Work Rights

Not specified

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