Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms
Job Summary
Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms.
Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
Matching Summary
Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms.
Skills & Requirements
Must-have
HR systems and ticketing platforms
Compensation administration process design
Process employee tickets and service requests
Execute salary adjustments, promotions, bonuses
Maintain accurate HR records
Root Cause Analysis
Process improvement ideas
Nice-to-have
Customer facing experience
Team building activities
Passion for customer service
Multi-cultural awareness
Highest level of customer service
Key Requirements
1 to 3 years of experience
Any Graduation
Hand-on Knowledge of HRMS (SAP, Workday, Oracle)
Strong written and verbal skills in English Language