Manage technical and adverse event complaint records
Handle complaint intake, follow-up, triage, and system entry
Adhere to good practice (gxp) regulations
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Alcon is seeking a Sr. Associate for their Complaints team, focusing on managing technical and adverse event complaint records for their devices and OTC products. The ideal candidate will have experience in complaint systems, strong analytical skills, and a solid understanding of regulatory frameworks, all while working in an inclusive and innovative corporate culture.
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Job Summary
The Sr. Associate, Complaints (Professional Path) is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
This role plays a critical part in safeguarding patient safety, supporting post‑market surveillance, and driving continuous quality improvements.
Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!
Matching Summary
Match Score: 75
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Alcon is seeking a Sr. Associate for their Complaints team, focusing on managing technical and adverse event complaint records for their devices and OTC products. The ideal candidate will have experience in complaint systems, strong analytical skills, and a solid understanding of regulatory frameworks, all while working in an inclusive and innovative corporate culture.
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Skills & Requirements
Must-have
Manage technical and adverse event complaint records
Handle complaint intake, follow-up, triage, and system entry
Adhere to Good Practice (GxP) regulations
Support internal audits and external inspections
Collaborate cross-functionally with quality engineering, manufacturing, and R&D
Nice-to-have
Professional Path role
Enhancing sight and helping people see brilliantly
Inclusive culture
Focused growth and development opportunities
Key Requirements
Bachelor’s Degree or Equivalent years of directly related experience
2 Years of Relevant Experience
Fluently read, write, understand and communicate in English