Customer Experience, Retention Agent

Rent the Runway

Remote
Base: $16ph; bonus/equity: not specified; benefits...
Remote
Proactive customer outreach
Personalized customer service
Develop lasting customer relationships
The Customer Experience, Retention Agent will be responsible for building and maintaining relationships with our customers that keep them coming back

Job Summary

  • The Customer Experience, Retention Agent will be responsible for building and maintaining relationships with our customers that keep them coming back.
  • This role will specialize in proactive customer outreach that creates deeper customer engagement with every single conversation.
  • Deliver personalized service while meeting quality and productivity goals.

Matching Summary

The Customer Experience, Retention Agent will be responsible for building and maintaining relationships with our customers that keep them coming back.

Salary

Base: $16/hr; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Proactive customer outreach
  • Personalized customer service
  • Develop lasting customer relationships
  • Brand ambassador for Rent the Runway
  • Troubleshoot and resolve customer issues

Nice-to-have

  • Empathetic and positive team culture
  • Entrepreneurial mindset
  • Creative problem-solving skills

Key Requirements

  • High quality scores
  • Ability to build customer relationships
  • Remote, full-time position

Work Rights

Not specified

Tailored Resume

Cover Letter