Service Excellence Manager

Johnson & Johnson Innovative Medicine

Shanghai, China
Field service engineering supply chain
Operational results maximization
Project management adherence
Manages technical professionals in the development and execution of field service engineering supply chain initiatives and projects that advance organizational strategies

Job Summary

  • Manages technical professionals in the development and execution of field service engineering supply chain initiatives and projects that advance organizational strategies.
  • Executes operational plans and timelines, including key performance measures, targets, and objectives to produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition.
  • Implements strategies to optimize Field Service Engineering process efficiency, space utilization, waste reduction, and capital investment management consistent with current research and best practices.

Matching Summary

Manages technical professionals in the development and execution of field service engineering supply chain initiatives and projects that advance organizational strategies.

Skills & Requirements

Must-have

  • Field Service Engineering Supply Chain
  • Operational Results Maximization
  • Project Management Adherence
  • Process Efficiency Optimization
  • Supply Chain Processes
  • Team Management

Nice-to-have

  • Inclusive Leadership
  • Strategic Thinking
  • Technologically Savvy
  • Business Behavior
  • Developing Others

Key Requirements

  • STEM Application
  • Field Service Contract Management
  • Field Service Dispatch Management
  • Service Request Management
  • Technical Troubleshooting
  • Equipment Maintenance

Work Rights

Not specified

Tailored Resume

Cover Letter