Customer Centricity, Senior Principal (associate Director)

AIA

Hong Kong, HK
Customer experience strategy
Project management skills
Stakeholder management
AIA aims to become the leading customer-centric insurance company in Hong Kong

Job Summary

  • AIA aims to become the leading customer-centric insurance company in Hong Kong.
  • The role involves overseeing customer-centric initiatives to improve overall customer experience.
  • You will collaborate across departments to drive transformation and enhance customer engagement.

Matching Summary

AIA aims to become the leading customer-centric insurance company in Hong Kong.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Project management skills
  • Stakeholder management

Nice-to-have

  • Passion for insurance technology
  • Strong storytelling skills
  • Ability to work with ambiguity

Key Requirements

  • Minimum 15 years of experience
  • Experience in financial services or consulting
  • Fluency in Cantonese and English

Work Rights

Not specified

Tailored Resume

Cover Letter