Strong technical background in support fundamentals
Experience with developer tools like c++ compilers
This role is centered on people leadership and operational excellence rather than hands-on technical support
Job Summary
This role is centered on people leadership and operational excellence rather than hands-on technical support.
You will be responsible for ensuring PlayStation partner issues are handled efficiently while translating feedback into meaningful improvements across tools and SDKs.
The position requires leading a distributed team across Bristol, UK, and San Mateo, CA, with potential travel requirements.
Matching Summary
This role is centered on people leadership and operational excellence rather than hands-on technical support.
Skills & Requirements
Must-have
3-5 years managing software support teams
Strong technical background in support fundamentals
Experience with developer tools like C++ compilers
Track record of scaling high-performing technical teams
Ability to influence stakeholders across time zones
Nice-to-have
Familiarity with AI tools and workflows
Programming experience with C++ language
Knowledge of Clang for LLVM or GNU GCC toolchains
Experience with Confluence and JIRA bug tracking
Passion for the video games industry
Key Requirements
3–5+ years of experience managing software development, QA or software support teams
Strong technical background with hands-on understanding of support fundamentals
Experience with developer tools such as C++ compilers, linkers, debuggers