Service Management Lead

PwC Sweden

**
5 years information security experience
Network infrastructure and perimeter security knowledge
Itil v4 practices and agile release management
** PwC Sweden is seeking a proactive Service Management Lead to oversee perimeter security services within their global infrastructure operations. The role requires strong leadership and technical expertise to ensure service excellence, operational efficiency, and collaboration across teams. **

Job Summary

  • This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
  • The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes.
  • While there are currently no direct reports, this role plays a key part in resource governance, stakeholder engagement, and driving service excellence across territories.

Matching Summary

Match Score: 75

** PwC Sweden is seeking a proactive Service Management Lead to oversee perimeter security services within their global infrastructure operations. The role requires strong leadership and technical expertise to ensure service excellence, operational efficiency, and collaboration across teams. **

Skills & Requirements

Must-have

  • 5 years information security experience
  • Network infrastructure and perimeter security knowledge
  • ITIL v4 practices and Agile release management
  • ServiceNow tooling and dashboard creation
  • Budget development and financial reconciliation

Nice-to-have

  • Bachelor's degree preferred
  • Emerging technology awareness
  • Cross-functional team leadership
  • Stakeholder influence and trust building
  • Change management in matrix organizations

Key Requirements

  • Minimum 5 years progressive roles in information security or IT management
  • Deep understanding of network infrastructure and perimeter security
  • Experience with ServiceNow tooling, reporting, and dashboard creation

Work Rights

Not specified

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