Global Service Desk Associate

Owens & Minor

Fully remote
First contact support via phone email chat
Troubleshoot pc hardware software printers
Document incidents in servicenow tool
The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues

Job Summary

  • The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues.
  • Candidates will act as a point of escalation for other associates and utilize remote tools to diagnose technical problems.
  • The role requires willingness to work various shifts within a 24x7 support organization while maintaining accurate documentation in ServiceNow.

Matching Summary

The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to ensure timely resolution of end-user issues.

Skills & Requirements

Must-have

  • First contact support via phone email chat
  • Troubleshoot PC hardware software printers
  • Document incidents in ServiceNow tool
  • Work in 24x7 shift environment
  • Prioritize incidents to meet SLAs

Nice-to-have

  • Exceptional customer service orientation
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Team player with collaborative mindset
  • Keen attention to detail

Key Requirements

  • Minimum 2 years relevant work experience or specialized training
  • Freshers/students pursuing masters degrees considered
  • Comptia A+, Comptia Network +, or ITIL certifications preferred
  • Associate's or Bachelor's degree in technology-related field preferred
  • Excellent communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter