Administración/admisiones - Centro Medico Chamartin
Vithas
Chamartin, Spain
On-site
Patient information and administrative support
Internal communication facilitation
Quality standards adherence
Guarantee optimal and comprehensive patient care at the informational and administrative level, following current administrative processes and legislation
Job Summary
Guarantee optimal and comprehensive patient care at the informational and administrative level, following current administrative processes and legislation.
Receive and inform patients attending the center for treatment, and attend to professionals by scheduling interconsultations and facilitating internal communication.
Control customer service times, collaborating in the organization and distribution of tasks by type among the team, to reduce waiting times.
Matching Summary
Guarantee optimal and comprehensive patient care at the informational and administrative level, following current administrative processes and legislation.
Skills & Requirements
Must-have
Patient information and administrative support
Internal communication facilitation
Quality standards adherence
Documentation verification and preparation
Patient registration and appointment scheduling
Complaint and incident mediation
Nice-to-have
Empathy and calm demeanor
Conflict resolution skills
Interpersonal relationship skills
Key Requirements
Specific training in customer service
Specific training in billing
Technical knowledge in conflict resolution
Technical knowledge in task organization and prioritization
Technical knowledge in interpersonal relationships