Avp, Business Mo Control Callback Officer - Retail Banking (hq)
UOB
Kuala Lumpur, Malaysia
Customer callback verification
Sales support coordination
Quality assurance compliance
To perform customer callback verification callbacks in the customer’s preferred language to ensure customers are aware of and have consented to the products they have purchased
Job Summary
To perform customer callback verification callbacks in the customer’s preferred language to ensure customers are aware of and have consented to the products they have purchased.
Supports quality assurance, sales and conduct risk, and customer protection through diligent verification.
UOB is an equal opportunity employer that values honorable, enterprising, united, and committed work culture.
Matching Summary
To perform customer callback verification callbacks in the customer’s preferred language to ensure customers are aware of and have consented to the products they have purchased.
Skills & Requirements
Must-have
Customer callback verification
Sales support coordination
Quality assurance compliance
Microsoft Office proficiency
Multilingual communication
Nice-to-have
Proficiency in Mandarin
Basic AML / CFT knowledge
Team collaboration and feedback
Diligent verification process
Key Requirements
Bachelor's Degree in Finance related discipline
1–3 years experience in customer service or financial services