Customer records and delivery schedules administration
The position of Customer Service Representative at 985fm.ca involves managing customer orders, addressing inquiries, and coordinating with internal teams to ensure timely delivery and customer satisfaction. The role requires a bachelor's degree in a related field and 1-3 years of customer service or manufacturing experience, with a preference for candidates familiar with enterprise software like Oracle
Job Summary
Creates and expedites customer orders ensuring proper assignment of cost, conformance to purchase order specifications and timely delivery.
Research and addresses customer inquiries/problems, coordinating with internal teams to resolve issues.
Maintains communication channels to ensure appropriate knowledge of customer activity and provides reports to support various departments.
Matching Summary
Match Score: 75
The position of Customer Service Representative at 985fm.ca involves managing customer orders, addressing inquiries, and coordinating with internal teams to ensure timely delivery and customer satisfaction. The role requires a bachelor's degree in a related field and 1-3 years of customer service or manufacturing experience, with a preference for candidates familiar with enterprise software like Oracle.
Skills & Requirements
Must-have
customer order creation and expediting
customer inquiry and problem resolution
customer records and delivery schedules administration
return goods activity coordination
product technical information dissemination
Nice-to-have
adheres to GB Core Beliefs
interacts with others respectfully
open and honest with one another
focus on customers’ success
create better solutions
Key Requirements
Bachelor’s in marketing, Business or related field
APICS (CPIM) certification desired or required within 24 months
1-3 years customer service and/or manufacturing experience
Experience with complex enterprise and production management software
Ability to read and interpret contracts and specifications sheets