Program Manager, Municipal Id, Operations Manager I (ncs) - Bcit

Baltimore City Council

Baltimore, Maryland, US
$101,034.00 - $166,502.00 annually; hiring salary ...
Municipal id card program operations
Day-to-day operational delivery
Supervise frontline staff
The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program

Job Summary

  • The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program.
  • This role supervises a small team of Community Relations Representatives who serve as card processors and support community engagement activities.
  • The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, along with wellness programs, support groups, and workshops.

Matching Summary

The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program.

Salary

$101,034.00 - $166,502.00 Annually; Hiring Salary Range: $101,034.00 - $125,000 Annually; Benefits: medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans

Skills & Requirements

Must-have

  • Municipal ID card program operations
  • Day-to-day operational delivery
  • Supervise frontline staff
  • Community-based service delivery
  • Event coordination and logistics
  • Customer service excellence
  • Collaborate across City agencies

Nice-to-have

  • Trauma-informed environment
  • Culturally responsive service
  • Resident-centered approach
  • Equity-driven service delivery
  • Barrier-reduction strategies

Key Requirements

  • Bachelor’s degree in a related field
  • 2-4 years of program operations experience
  • 1+ year of supervisory experience
  • Valid Maryland Class C driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter