Customer Care Consultant

AIG

Singapore
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin/tamil
Strong customer service and communication skills
The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issues

Job Summary

  • The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issues.
  • Candidates are expected to promote and cross-sell company products proactively to increase revenue generation.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issues.

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin/Tamil
  • Strong customer service and communication skills
  • Experience in contact center environment
  • Ability to meet KPIs and quality scores

Nice-to-have

  • Resilient and resourceful with strong initiative
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous
  • Knowledge of Call Center Systems
  • MS Office Application Suite proficiency

Key Requirements

  • Relevant customer service experience in contact center
  • Certificate in General Insurance (preferred)
  • Health Insurance Certification (advantageous)

Work Rights

Not specified

Tailored Resume

Cover Letter