Operations Support Specialist Ii Customer Service

Amex GBT

United States, United States
Travel industry experience
Military and/or government travel experience
Sabre proficiency
Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving service‑related and operational issues while ensuring timely follow‑up and resolution

Job Summary

  • Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving service‑related and operational issues while ensuring timely follow‑up and resolution.
  • Amex GBT offers a comprehensive US benefits program including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
  • Amex GBT strives to champion Inclusion in every aspect of its business and offers equal consideration for employment.

Matching Summary

Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving service‑related and operational issues while ensuring timely follow‑up and resolution.

Skills & Requirements

Must-have

  • Travel industry experience
  • Military and/or government travel experience
  • SABRE proficiency
  • Fluent in English
  • Data-driven tracking tools

Nice-to-have

  • Strong focus on accuracy and quality
  • Problem-solving and analytical skills
  • Ability to work independently
  • Effective time management
  • Collaborate with cross-functional teams

Key Requirements

  • 3+ years of travel industry experience
  • 5+ years of travel industry experience preferred
  • High school diploma or equivalent required
  • Travel school certification or degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter