The Customer Service Specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders
Job Summary
The Customer Service Specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders.
This role involves handling chat and calls, collaborating in implementing process improvements, and supporting audits.
Johnson & Johnson provides an inclusive work environment where each person is considered as an individual, respecting diversity and dignity.
Matching Summary
The Customer Service Specialist is responsible for managing customer interactions, inquiries, and requests, including the creation and tracking of orders.
Skills & Requirements
Must-have
Customer interaction management
Order creation and tracking
Chat and call support
Process improvement collaboration
Problem-solving complex issues
Customer Relationship Management
Nice-to-have
Continuous improvement mindset
Innovation and technology adoption
Data management and analysis
Compliance orientation
Key Requirements
Bilingual Spanish and English/Portuguese
MS Office, SAP, Salesforce proficiency
Professional skills: quick decision making, efficiency, multi-source information handling