Act as L3 escalation for complex OKTA incidents and service requests, troubleshooting and resolving advanced MFA, SSO, and authentication issues
Job Summary
Act as L3 escalation for complex OKTA incidents and service requests, troubleshooting and resolving advanced MFA, SSO, and authentication issues.
Support OKTA administration including policies, groups, and application configurations, handling P1/P2 incidents and contributing to root cause analysis.
Maintain SOPs, runbooks, and technical documentation, mentoring and supporting L2 OKTA administrators.
Matching Summary
Act as L3 escalation for complex OKTA incidents and service requests, troubleshooting and resolving advanced MFA, SSO, and authentication issues.
Skills & Requirements
Must-have
Okta L3 escalation
Okta MFA, SSO, authentication
Okta agent deployments, upgrades
Incident and service request management
SAML, OAuth 2.0, OIDC, LDAP
Nice-to-have
Growth mindset
Customer-focused
Open and borderless
Automation experience
Okta federation services
Key Requirements
8–12 years IAM / Security / System Administration
1-2 years hands-on Okta administration
Okta Certified Professional / Administrator
Familiarity with incident, change, problem management