Business Analyst Digital

ING

Milan, Italy
Competitive base salaries; performance based bonus...
Hybrid
3–5 years experience in customer journey or business analysis
Strong digital channel and customer experience initiative background
Experience with orangesharing and figjam tools
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels

Job Summary

  • The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels.
  • Candidates must translate customer needs into journey designs using data-driven decision making to drive measurable outcomes and value creation.
  • ING offers competitive base salaries, performance-based bonuses, and a fully flexible smart working model as part of its innovative culture.

Matching Summary

The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels.

Salary

Competitive base salaries; Performance based bonuses; Benefits include free water & coffee, birthday off, and training opportunities

Skills & Requirements

Must-have

  • 3–5 years experience in customer journey or business analysis
  • Strong digital channel and customer experience initiative background
  • Experience with OrangeSharing and FigJam tools
  • Proven ability to operate in cross-functional agile delivery setups
  • Ability to define and interpret digital and journey KPIs

Nice-to-have

  • Strong customer-centric and outcome-driven mindset
  • Clear communication skills for diverse stakeholder alignment
  • Comfortable operating in fast-paced evolving environments
  • Experience connecting customer perspective with business objectives

Key Requirements

  • 3–5 years professional experience
  • Experience in complex and regulated environments
  • Proficiency with experience design collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter