Enablement Lead, Customer And Partner Support

Xometry

Waltham, MA, United States
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Design training programs
Manage knowledge base
Lead internal communications
** Xometry is seeking an Enablement Lead for their Customer & Partner Support team to design and implement training programs, manage knowledge resources, and facilitate effective communication across departments. The ideal candidate will possess a blend of instructional design expertise, operational understanding, and strong communication skills. **

Job Summary

  • This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service.
  • Own the creation, organization, and governance of the internal knowledge base (process documentation, SOPs, troubleshooting guides, playbooks).
  • Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs.

Matching Summary

Match Score: 75

** Xometry is seeking an Enablement Lead for their Customer & Partner Support team to design and implement training programs, manage knowledge resources, and facilitate effective communication across departments. The ideal candidate will possess a blend of instructional design expertise, operational understanding, and strong communication skills. **

Skills & Requirements

Must-have

  • design training programs
  • manage knowledge base
  • lead internal communications
  • cross-functional collaboration
  • define enablement KPIs

Nice-to-have

  • passion for enabling others
  • strategic and collaborative
  • world-class service delivery

Key Requirements

  • 1-3+ years experience
  • proven experience building programs
  • strong writing and editing skills
  • demonstrated ability to design training materials
  • experience with LMS and KM platforms
  • excellent communication skills
  • strong project management skills
  • analytical mindset

Work Rights

Not specified

Tailored Resume

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