Windows mobile device and network hardware troubleshooting
The role involves leading a local team of field engineers across Victoria to deliver high-quality on-site and remote technical support for St Vincent's facilities
Job Summary
The role involves leading a local team of field engineers across Victoria to deliver high-quality on-site and remote technical support for St Vincent's facilities.
As a working technical lead, the incumbent remains hands-on as a senior technician while acting as the first responder for emergency technology support outside standard hours.
This position requires guiding team development, managing rostering and performance reviews, and serving as the primary escalation point for urgent clinical incidents.
Matching Summary
The role involves leading a local team of field engineers across Victoria to deliver high-quality on-site and remote technical support for St Vincent's facilities.
Skills & Requirements
Must-have
5 years desktop infrastructure experience
Leading site-based technical support teams
Windows mobile device and network hardware troubleshooting
24/7 healthcare mission-critical operations support
Managing third-party vendors and contingent workers
Incident Management Lead responsibilities
Nice-to-have
Microsoft certifications or equivalent industry qualifications
Healthcare or aged care industry experience
ITSM platforms and ITIL-based support models
AV nurse call and network rack cabling exposure
Strong verbal and written communication skills
Key Requirements
Minimum 5 years in desktop infrastructure or field engineering
Certificate IV in Information Technology or equivalent
Current Australian Driver's Licence
ITIL v4 Foundation certification
Experience supporting Windows devices and mobile platforms