Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
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Design and run global adoption programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
** Workday is seeking an Adoption & Retention Programs Lead to design and manage global programs that enhance product adoption and customer retention within its Customer Success Center of Excellence. The ideal candidate will possess significant experience in customer success, program management, and data analysis, with a strong emphasis on collaborative execution across various teams. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to improve product adoption, value realization, and renewal health.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, skills to develop, and support for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to design and manage global programs that enhance product adoption and customer retention within its Customer Success Center of Excellence. The ideal candidate will possess significant experience in customer success, program management, and data analysis, with a strong emphasis on collaborative execution across various teams. **

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • Design and run global adoption programs
  • Integrate programs into GTM and CS operating model
  • Define program-level KPIs and measurement frameworks
  • Mitigate risk and protect revenue integrity
  • Simplify processes and scale through platforms
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Genuine care and shared enthusiasm
  • Bold ideas and tackling big challenges

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort with CRM/CS platforms and BI tools
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter