Inbound Consultant - Superannuation

Marsh & McLennan Companies Inc

Adelaide, South Australia, Australia
Not specified; not specified; benefits include pro...
Hybrid
Customer-focused mindset with passion for helping others
Excellent conversational skills including active listening
Ability to work independently and as part of a team
The role involves delivering outstanding customer service and providing general advice to members regarding their superannuation across multiple funds

Job Summary

  • The role involves delivering outstanding customer service and providing general advice to members regarding their superannuation across multiple funds.
  • Candidates will build strong, trust-based relationships with members and colleagues while meeting key performance indicators centered on call quality.
  • Mercer offers professional development opportunities, engaging work, and access to a wide range of career paths and benefits.

Matching Summary

The role involves delivering outstanding customer service and providing general advice to members regarding their superannuation across multiple funds.

Salary

Not specified; Not specified; Benefits include professional development and well-being rewards

Skills & Requirements

Must-have

  • Customer-focused mindset with passion for helping others
  • Excellent conversational skills including active listening
  • Ability to work independently and as part of a team

Nice-to-have

  • Experience in superannuation or financial services
  • Previous call center experience
  • Sense of humor and empathy

Key Requirements

  • Legal right to work in Australia
  • Successful completion of criminal and bankruptcy check
  • Willingness to learn and grow with provided training

Work Rights

Must have legal right to work in Australia

Tailored Resume

Cover Letter