Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations
Job Summary
Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations.
Responsible for receiving, reviewing, and entering data into the Compliant Management Database regarding customer/patient product inquiries and complaints using good documentation practices (GDP).
Partners with sales, marketing, and manufacturing departments to resolve product problems and provides feedback to customers as needed.
Matching Summary
Interfaces with Customer Service and customers/patients to gather additional information required for complaint initiation/investigations.
Skills & Requirements
Must-have
Complaint database entry
Complaint management systems
Good documentation practices (GDP)
Product sample retrieval
Customer communication
Nice-to-have
Interpersonal skills
Familiarity with medical terminology
Bilingual English/Spanish
Key Requirements
Bachelor's degree preferred
2-5 years related experience
Medical device quality system regulations
Drug/device safety requirements preferred
Prior medical device/drug complaint processing preferred