Join Sedgwick and be part of a team of 33,000 colleagues making a meaningful impact on people's lives
Job Summary
Join Sedgwick and be part of a team of 33,000 colleagues making a meaningful impact on people's lives.
Grow your career, experience a caring culture, and enjoy work-life balance with no limits to what you can achieve.
The Customer Resolution Specialist Sr. will coordinate inspections and repairs, recommend expenditures for warranty resolutions, and resolve difficult issues.
Matching Summary
Join Sedgwick and be part of a team of 33,000 colleagues making a meaningful impact on people's lives.
Skills & Requirements
Must-have
XactAnalysis experience required
Customer resolution and concierge experience
Strong knowledge of repair practices
Problem solving and negotiation skills
Ability to work independently or in a team
Nice-to-have
Caring culture
Work-life balance
Mentorship capabilities
Detailed oriented
Customer service oriented
Key Requirements
Associate's Degree preferred
Three (3) years customer resolution experience
Experience using Chronicle and Xactimate preferred