Representative - Field Customer Service

ScottishPower

Rochester, NY, US
Base: $43,280 - $54,100; bonus/equity: not specifi...
High school diploma or ged required
2 years relevant customer service experience
Sap software proficiency required
The role is responsible for providing superior customer service to all RG&E customers regarding account aspects and billing inquiries

Job Summary

  • The role is responsible for providing superior customer service to all RG&E customers regarding account aspects and billing inquiries.
  • Employees will process payments, perform collections, handle turn-on/shut-off requests, and assist with gas and electric emergencies.
  • The position requires balancing cash drawers, preparing daily deposits, and ensuring accurate updates to customer records.

Matching Summary

The role is responsible for providing superior customer service to all RG&E customers regarding account aspects and billing inquiries.

Salary

Base: $43,280 - $54,100; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High school diploma or GED required
  • 2 years relevant customer service experience
  • SAP software proficiency required
  • RG&E billing and collections knowledge
  • Strong mathematical and analytical skills

Nice-to-have

  • Excellent interpersonal communication skills
  • Ability to handle emergency situations
  • Experience with Department of Social Services transactions
  • Commitment to continuous improvement initiatives

Key Requirements

  • High school/GED education
  • 2 years relevant experience
  • SAP experience
  • RG&E billing and collections experience

Work Rights

Not specified

Tailored Resume

Cover Letter