The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability
Job Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
Skills & Requirements
Must-have
Global Complaints Management System (GCMS)
Cognos
PowerBI
pro-active platform improvements
platform stability
Technology Support teams (L2/L3)
Nice-to-have
customer experience
support change and transformation
culture of inclusion
data driven decision maker
Key Requirements
3+ years of experience as a Business Analyst or Product Owner
Insurance experience strongly preferred
Knowledge of PowerBI or Cognos required
Data driven and oriented
Metric oriented
Must be proactive in managing issues
Proven ability to navigate through an organization
Experience working across functional, organizational and business boundaries