Product Technical Support Analyst Senior

FIS

Puerto Rico, PR, US
Hybrid
Service desk operations experience
Enterprise ticketing platform proficiency
Windows os diagnosis and resolution
FIS is seeking a Senior Product Technical Support Analyst in Puerto Rico to provide expert support across applications and services within a dynamic service desk environment. The role requires strong technical and communication skills, alongside a proactive service mindset

Job Summary

  • This role provides senior-level support across applications, endpoints, and core services while maintaining high service standards.
  • The team operates in a hybrid environment moving toward fully remote support with a focus on collaboration and continuous improvement.
  • Candidates must demonstrate sound judgment to identify when issues require escalation and coordinate effectively with appropriate resources.

Matching Summary

Match Score: 85

FIS is seeking a Senior Product Technical Support Analyst in Puerto Rico to provide expert support across applications and services within a dynamic service desk environment. The role requires strong technical and communication skills, alongside a proactive service mindset.

Skills & Requirements

Must-have

  • Service desk operations experience
  • Enterprise ticketing platform proficiency
  • Windows OS diagnosis and resolution
  • Printer and scanner troubleshooting
  • Clear written and verbal communication

Nice-to-have

  • Background in technical call centers
  • Mobile device support experience
  • Modern authentication solutions knowledge
  • Account lifecycle maintenance skills
  • Cross-training and mentorship abilities

Key Requirements

  • Proven service desk operations experience
  • Strong technical depth in Windows environments
  • Ability to work independently with sound judgment

Work Rights

Location restricted to Puerto Rico only

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