Job Summary

• The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations, ensuring an exceptional end-to-end customer service experience with a primary focus on Customer Care.
• Main responsibilities include serving as the main customer care interface for select strategic accounts, leading regular service reviews, acting as an escalation point for critical issues, and contributing to customer and internal meetings.
• The role requires advanced expertise in customer service, operational processes, reporting, and data analysis, with a strong foundation in MS Suite and analytics tools, and a flexible work schedule primarily supporting EMEA shifts.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor’s Degree or above
• At least 3 years of customer facing experience
• Experience serving as point of contact for critical issues
• Strong foundation in building reports, analyzing data
• Fluent English language skills

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