Part-time Customer Service Representative

Penn State

University Park, Pennsylvania, US
Base: $15.00ph; bonus/equity: not specified; benef...
Hybrid
Strong telephone customer service skills
Data entry capabilities
Ability to use reference materials
The position serves as the first-line point of contact for external stakeholders reporting Spotted Lanternfly sightings or seeking resources

Job Summary

  • The position serves as the first-line point of contact for external stakeholders reporting Spotted Lanternfly sightings or seeking resources.
  • Agents are responsible for maintaining the professional image of the call center while responding to customer questions and referring needs to appropriate departments.
  • Training is conducted at University Park before the role transitions to a mainly remote position with a pay rate of $15.00 per hour.

Matching Summary

The position serves as the first-line point of contact for external stakeholders reporting Spotted Lanternfly sightings or seeking resources.

Salary

Base: $15.00/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong telephone customer service skills
  • Data entry capabilities
  • Ability to use reference materials
  • Availability April through November
  • Monday through Friday 8-5 PM schedule

Nice-to-have

  • Professional image maintenance
  • Effective referral skills
  • Team collaboration experience

Key Requirements

  • Successful completion of background checks
  • Penn State internal application process for current employees/students
  • External applicant application process for non-affiliates

Work Rights

Not specified

Tailored Resume

Cover Letter