Mgr/avp, Service Manager (damansara Uptown)

UOB United Overseas Bank Limited

Damansara Uptown, Malaysia
Manage walk-in customer traffic
Supervise customer journey and experience
Handle digital banking enquiries
The role involves managing walk-in customer traffic and ensuring efficient crowd control within the branch

Job Summary

  • The role involves managing walk-in customer traffic and ensuring efficient crowd control within the branch.
  • Candidates will supervise the overall customer journey while promoting digital banking adoption and handling related enquiries.
  • Responsibilities include authorizing banking transactions, resolving fraud cases, and maintaining office inventory and billing.

Matching Summary

The role involves managing walk-in customer traffic and ensuring efficient crowd control within the branch.

Skills & Requirements

Must-have

  • Manage walk-in customer traffic
  • Supervise customer journey and experience
  • Handle digital banking enquiries
  • Authorize banking transactions
  • Resolve fraud and dispute cases

Nice-to-have

  • Drive branch service initiatives
  • Promote digital banking adoption
  • Enhance service culture
  • Conduct team briefings
  • Support long-term success values

Key Requirements

  • Experience in bank operations management
  • Knowledge of fund transfers and TT processes
  • Ability to handle customer complaints and disputes

Work Rights

Not specified

Tailored Resume

Cover Letter