Scopely is seeking an IT Support Technician II in Shanghai to provide comprehensive technical support for its global IT infrastructure. The role requires expertise in hardware and software troubleshooting, device management, and collaboration tools, along with strong bilingual communication skills in Mandarin and English
Job Summary
Scopely is seeking a passionate IT Support Technician II to provide full technical support to users and infrastructure in Shanghai.
The role involves managing the complete device lifecycle from procurement to de-provisioning while ensuring data integrity and malware protection.
Candidates must be bilingual in Mandarin and English with extensive experience in MacOS, Windows, and various SaaS tools like Slack and Jira.
Matching Summary
Match Score: 85
Scopely is seeking an IT Support Technician II in Shanghai to provide comprehensive technical support for its global IT infrastructure. The role requires expertise in hardware and software troubleshooting, device management, and collaboration tools, along with strong bilingual communication skills in Mandarin and English.
Skills & Requirements
Must-have
5+ years IT technician experience
Bilingual Mandarin and English
MacOS Windows SaaS MDM Network
PowerShell Python scripting automation
Okta cloud identity provider management
Zoom AV VC platform support
Nice-to-have
Apple developer certificate management
GitHub GitLab Jenkins familiarity
Strong interpersonal communication skills
Vendor relationship management experience
Ability to prioritize tasks under pressure
Key Requirements
5+ years relevant work experience as an IT technician
Bilingual proficiency in Mandarin and English at business level
Experience with Apple developer and certificate management