Job Summary

• Provide essential technical support to associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively.
• Respond to tech support requests via phone, email, instant messaging, or ticketing systems and troubleshoot and resolve software/hardware/network issues or escalate to Tier II support.
• We offer comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Matching Summary

Skills & Requirements

Key Requirements

• High School Diploma or GED
• 1-2 years in an IT support role
• CompTIA A+
• CompTIA Network+

Work Rights